🚚 Shipping & Return Policy

At Viiva Jewels, we aim to provide a smooth and reliable shopping experience with safe delivery and easy returns.

🚚 Shipping Policy

1. Order Processing

  • Orders are processed within 1–3 business days after confirmation

  • Orders placed on weekends or holidays will be processed on the next working day

2. Delivery Time

  • Estimated delivery time is 3–7 business days depending on your location

  • Delivery timelines may vary due to external factors like courier delays

3. Shipping Charges

  • Shipping charges (if any) will be displayed at checkout

  • Free shipping may be available on selected orders or offers

4. Packaging

  • All jewellery is securely packed to ensure safe delivery without damage

🔄 Return Policy

1. Return Eligibility

  • Returns are accepted within 7 days of delivery

  • Product must be unused, unworn, and in original packaging with tags and invoice

2. Non-Returnable Items

  • Customized or personalized jewellery

  • Items damaged due to misuse

  • Products without original packaging

3. Return Process

  • Email us with your order details and reason for return

  • Our support team will guide you through the process

  • Pack the product securely before sending it back

💰